CVM System

Managing your Customers’ Visit from Start to Finish

Customer Visit Management® (CVM) is our world famous solution for making the customer experience unique and happy. It is your tool for doing better business with your customers. At the same time, CVM helps you improve your service whilst cutting costs and increasing your efficiency.

CVM is a suite of products that include queue management, touch screen kiosks, central management, digital signage and customer feedback functions. Digital signage enables you to target your adverts to the customers that are currently in your shop or office. The queue management element ensures that the customers watch the screen where you advertise, as they want to see how their ticket number is progressing through the system.

The business intelligence function automatically collects data and statistics that show you how many customers are visiting, both in real time and historically. It also shows you transaction times, waiting times and staff’s idle times. The business intelligence, analysis, and forecasting functions enable you to collect all this data, and to organize, categorize, analyze it. You can see patterns that may otherwise go unnoticed, and predict future trends based on real data.

Hundreds of companies in different parts of the world are using CVM from SEDCO in their daily work. Banks, hospitals, retail shops, insurance companies, telecom operators and government agencies in 44 countries are already seeing the benefits of the system, and are using it to do better business with their customers.

See our solution in action.

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